Your fridge can't wait a fortnight. Neither do we.
Unlimited repairs, no excess, no call-out fees. UK advisors answer in under 2 minutes. Engineer at your door inside 24 hours — that's the aim, every call.
Booked Monday. Engineer Tuesday. Fixed by next Monday.
A 2-minute pickup. An engineer at your door inside 24 hours (the aim, every call). And a 7-day repair-or-replace promise on Service & Protect and Lifetime — the bit other policies bury until it's too late.
You phone us
UK office. Same named advisor. Average pickup under 2 minutes.
Engineer at your door
Our aim, every call: a UK engineer with you inside 24 hours, in a named two-hour slot.
Most repairs done
Parts and labour included. No invoice. No excess. No "diagnostic fee".
Or we make it right
Past day 7 on Service & Protect or Lifetime? We replace the appliance or pay an outside repairer.
*Available on Service & Protect and Lifetime Appliance Plan. Excludes parts on order from manufacturer.
Three plans. Pick the level of cover that suits you.
All plans include unlimited repairs, no excess, no call-out fees, and a 2-minute pickup with a named UK advisor. Pick how far you want to go.
Rapid Repair 7
For when speed is everything
- Fast-track repairs — 7-day target
- Priority claims — next-business-day callback
- Unlimited repairs (parts & labour)
- New-for-old replacement up to £500
- No call-out fees, no excess
- 2-year price freeze
Service & Protect
Repair, prevent, maintain
- Everything in Rapid Repair 7
- Annual appliance service
- Annual gas/electrical safety check
- Free deep-clean service
- Priority booking on engineer slots
- 7-Day Repair Promise (replace or pay-out)
Lifetime Appliance Plan
Cover that grows with you
- Everything in Service & Protect
- Energy-efficient like-for-like upgrade
- Free installation & disposal of old unit
- Plan transfers to a new home with you
- Lifetime price-lock guarantee
Your current cover is fine. Until you actually need it.
When the dishwasher dies on a Wednesday, most policies don't get an engineer to your door for two to four weeks. By the time it's settled, the £125 excess and the "assessment fee" have stacked up on a bill nobody warned you about — and most customers have given up and bought a replacement themselves. Which is, conveniently, what the policy was hoping you'd do.
Ours don't work like that. Engineer aim: 24 hours. Most repairs done by day 3. £0 excess, £0 call-out, £0 "assessment fee".
Their policy — the bits that bite
Protected in four simple steps.
No jargon. No small-print surprises. A clear process and a UK advisor on the end of the phone if you need one.
Get your quote
Tell us what you've got. Your price lands on screen in under a minute. No card details, no email-walls.
Pick your plan
Rapid Repair 7, Service & Protect, or Lifetime — monthly or annual. Change your plan any time.
You're covered
Cover begins after a 30-day setup period. Change your mind in the first 14 days for a full refund. No questions, no fees.
Engineer at your door
If anything goes wrong, call 0800 023 9900 or report it online. Our aim: a UK engineer with you inside 24 hours.
A brand-new appliance, every 5 years. For life.
Most "extended warranties" stop the day your appliance does. Ours doesn't — and on the Lifetime plan, you get a brand-new one every 5 years, even if the old one's still humming. Same model or a more energy-efficient upgrade, free installation, and we take the old one away.
Stay longer. Pay the same. Get a brand-new appliance every five years.
Six things in your cover. Zero things on the bill.
From £5.75 a month. No excess, no claim caps, no "wear and tear" get-out, no quiet renewal hike. The bits you usually only find in the small print — we don't have them.
Unlimited repairs
Parts, labour and engineer time — all included. Break it twice on a Tuesday, we still come out. No annual cap.
New-for-old up to £500
Can't repair it? We replace it. Same model, or a more efficient upgrade if you'd prefer. Uncapped on Lifetime.
Zero call-out, zero excess
No "minimum charge", no "diagnostic fee", no per-claim excess. Your monthly payment is the whole bill.
Freephone, UK advisors
One team, one named advisor. Average pickup under 2 minutes. No menu trees, no scripts, no overseas call centre.
2-year price freeze
The price you sign up to today is the price you pay until 2028. No mid-year hikes, no quiet renewal creep.
Engineer aim · 24 hours
When you log a fault, we aim to have a UK engineer at your door inside one working day. Not a guarantee — but it is the plan, every call.
The proof is in the pickup time.
340 verified reviews on Trustpilot. 4.6 average. Three of them, below — with the advisors named by the customers, not by us.
Louis explained everything clearly
"I was looking to upgrade my cover and couldn't always get to the phone with my shifts. Louis was patient over a couple of months and never pushy. Genuine courtesy. Got me on a plan that actually fits."
TV replaced the day after the engineer visit
"Both my TV and fridge-freezer were on their way out. They arranged the engineer the same day; the TV wasn't fixable so they sent a replacement the following day. Quick, no quibbling."
Three appliances covered, the upgrade clinched it
"Signed three appliances up with Jamie. He answered every question. No call-out charge, as many call-outs as I need, parts and labour, and an upgrade every 5 years whether I claim or not. That last bit is what sold me."
Reasonable questions, straight answers.
If yours isn't here, ring us on 0800 023 9900.
Build your cover in two minutes. Or pick up the phone.
Tell us what you've got, we'll tell you what it costs. No card details to get a quote — and a UK advisor on the line in under two minutes if you'd rather call.