Broken appliance? Fixed in seven days — or we replace it.
The fastest, lowest-cost way to keep your appliances running. A 7-day repair promise, a 24-hour engineer aim, unlimited repairs and nothing on the bill. It's an appliance service plan — not insurance.
Built for speed
7-day repair promise
Not fixed within seven working days of the engineer's first visit? Ask for a brand-new replacement instead.
24-hour engineer aim
We aim to have a UK engineer with you within 24 hours of you reporting the fault.
Unlimited repairs
No cap on the number of repairs. Parts and labour included, every time.
No excess, no call-out fee
The monthly price is everything you pay. Nothing on the bill when something breaks.
Brand-new replacement
Yes — Rapid Repair 7 includes a replacement. If we can't repair within seven working days, ask for a brand-new appliance instead (up to £500).
Simple per-appliance pricing
The more you cover, the lower the per-appliance rate.
Flat per-appliance pricing — type and age don't change the price. Premium Cover (lifts the replacement cap to £1,000) doubles the per-appliance rate.
What's covered, what's not
Covered
- Mechanical and electrical breakdowns in normal use
- Unlimited repairs — parts and labour
- New-for-old replacement if it can’t be repaired (up to £500)
- Repairs guaranteed for at least 6 months
Not covered
- Accidental or cosmetic damage
- Faults from electricity, gas or water supply problems
- Routine maintenance, cleaning or servicing
- Appliances kept in outbuildings, sheds or garages
The full list is in our Terms & Conditions.
Protected in four simple steps.
No jargon. No small-print surprises. A clear process and a UK advisor on the end of the phone if you need one.
Get your quote
Tell us what you've got. Your price lands on screen in under a minute. No card details, no email-walls.
Pick your plan
Rapid Repair 7, Service & Protect, or Lifetime Appliance Plan — monthly or annual. Change your plan any time.
You're covered
Cover begins after a 30-day setup period. Change your mind in the first 14 days for a full refund. No questions, no fees.
Engineer at your door
If anything goes wrong, call 0800 023 9900 or report it online. Our aim: a UK engineer with you inside 24 hours.
14-day cooling-off period for a full refund · cover begins after a 30-day setup period · your price is frozen until 2028.
Rapid Repair 7 customers
Verified reviews from people on the plan.
Engineer out the next morning
"Washing machine packed up on a Sunday night. Rang first thing, engineer was here by the next morning and it was fixed that day. No call-out charge, nothing to pay. Exactly what I hoped for."
No excess, no fuss
"I’d had extended warranties before that always found a reason not to pay. This was the opposite — they just sorted the repair and there was nothing on the bill. Genuinely surprised."
Replaced the oven when it couldn’t be fixed
"When the oven couldn’t be repaired they replaced it new-for-old and took the old one away. The whole thing was handled over the phone by a UK team who actually listened."
Rapid Repair 7 — your questions
The bits worth knowing before you sign up — including the 30-day exclusion, 14-day cooling-off and the £25 cancellation fee.
The 7-Day Repair Promise is a feature of the Rapid Repair 7 plan. On RR7 we aim to have an engineer with you within 24 hours of you reporting the fault. From the engineer's first visit, the seven-working-day clock starts — and if we can't complete the repair in that time, you can request a brand-new replacement appliance instead (up to £500). The clock starts when our engineer first gets access to the appliance, so if you're out when they call, it starts when they can get in.
Read the full terms →Build your cover in two minutes. Or pick up the phone.
Tell us what you've got, we'll tell you what it costs. No card details to get a quote — and a UK advisor on the line in under two minutes if you'd rather call.