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Appliance broken? We’re on it.

Report it now and we’ll get a UK engineer booked — our aim is within 24 hours. Choose whichever is easiest:

or Call 0800 023 9900 Freephone · Mon–Fri 9am–5pm
Prefer a form? Fill one in below ↓
In an emergency, call these first:
Gas smell or leak: 0800 111 999 Electrical danger, fire or flooding: 999

Make the appliance safe if you can. Then come back and report your claim.

How a claim works

1

Report it

Tell us what’s broken — in the chat, by phone, or with the form below.

2

Engineer booked

We confirm a few details and book a UK engineer — within 24 hours on Rapid Repair 7.

3

Fix or replace

We repair it. If it can’t be fixed, we replace it new-for-old.

4

Back to normal

You’re sorted — with the repair guaranteed for at least 6 months.

Let our assistant guide you

The quickest way to report a fault. Our assistant will check it’s safe, take the details and confirm a few things on your account — then the team calls you back within one working day.

or call 0800 023 9900

Or report it with this form

Fill this in and we’ll call you within one working day. For security we may ask you to confirm a few account details before booking the engineer.

We’ll call within one working day. You can also call 0800 023 9900.

What happens next

However you report it, a member of the YBC team will call you within one working day to confirm the details and book your engineer. There’s no excess and no call-out fee — the repair is covered by your plan.

Claim questions

On Rapid Repair 7 we aim to have an engineer with you within 24 hours of you reporting the fault. On other plans we’ll get you booked in with a UK engineer as quickly as we can. Either way, we’ll call you within one working day to confirm the appointment.

Read the full terms →